Questions and answers

Frequently Asked Questions and Answers (FAQs)

  1. What products does Hanukeii offer?

A: Hanukeii offers a wide range of products for adventurers and nature lovers, including sunglasses, technical clothing, hats, and accessories designed to accompany you on all your outdoor adventures.

  1. How can I find out my size for technical clothing?

A: A detailed size guide can be found on each product page. We recommend measuring yourself and comparing your measurements with our chart to make sure you choose the right size.

  1. Do you ship internationally?

A: Yes, Hanukeii ships to various countries. Shipping costs vary depending on the destination. You can check the details and shipping rates in our shipping section.

  1. How long does it take for my order to arrive?

A: Delivery time depends on the destination. Orders are typically processed within 24-48 hours and shipping time can vary from 3-7 business days for domestic destinations and 7-14 business days for international shipments and over 20 days outside Europe

  1. Can I return or exchange a product?

A: Yes, we accept returns and exchanges within 30 days of receiving the order, as long as the products are in their original condition and with the tags intact. Please visit our return policy for more information.

  1. How can I track my order?

A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your shipment.

  1. What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, and other local payments depending on the country. All payments are secure and encrypted for your peace of mind. We do not accept payments by bank transfer or PayPal. We do NOT accept payments by PayPal.

  1. How can I contact customer service?

A: If you have any questions or need assistance, you can contact us via our contact form on the web, send us an email, or call us directly. Our team will be happy to help you.

SHIPPING QUESTIONS & ANSWERS

  1. Does Hanukeii ship to my country?

A: Yes, we at Hanukeii are proud to offer shipping to all countries in the world. No matter where you are, you can enjoy our products.

  1. How much do international shipments cost?

A: Shipping costs vary depending on the destination and weight of the package. You can see an estimate of shipping costs when checking out in our online store.

  1. How long does international shipping take?

A: Delivery time may vary depending on the destination country. Generally, international shipments can take anywhere from 7 to 21 business days, depending on local customs and delivery processes.

  1. How can I track my international order?

A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier's website.

  1. Do I have to pay customs taxes or import fees?

A: Customers are responsible for all customs taxes and import fees that may apply in their country. These charges vary by country and are not included in the total cost of your order.

  1. What happens if my international order does not arrive?

A: If your order does not arrive within the estimated time, please contact our customer service. We will track your shipment and provide you with a solution.

  1. Can I change my shipping address after I have placed the order?

A: If you need to change your shipping address after you have placed your order, please contact our customer service as soon as possible. We will do our best to accommodate your request.

  1. Which carriers do you use for international shipments?

A: We use a variety of trusted international carriers to ensure your order arrives safely and efficiently. The specific carrier may vary depending on the destination.

  1. Do you offer express shipping options for international shipping?

A: Yes, we offer express shipping options for customers who need to receive their orders faster. Express delivery costs and times vary depending on the destination.

  1. What should I do if I receive a damaged or incorrect product in an international shipment?

A: If you receive a damaged or incorrect product, please contact our customer service with product photos and details of the problem. We will provide you with a solution, which may include a replacement or refund.

Questions and Answers about Hanukeii Ski Goggles

  1. What features do Hanukeii ski goggles have?

A: Our ski goggles offer 100% UV protection, anti-fog technology, and wide peripheral vision. They are designed with high-quality lenses to ensure clear and distortion-free visibility, as well as having a resistant and comfortable frame.

  1. Are ski goggles suitable for all types of weather conditions?

A: Yes, we have interchangeable lenses to suit different weather conditions, from sunny days to low light conditions. This allows skiers and snowboarders optimal visibility in any situation.

  1. How do glasses prevent fogging?

A: The goggles feature an advanced ventilation system and an anti-fog treatment on the lenses, which helps prevent moisture build-up and keeps vision clear throughout the day.

  1. Are ski goggles compatible with helmets?

A: Yes, our ski goggles are designed to be compatible with most helmets, ensuring a secure and comfortable fit.

  1. How do you clean ski goggles?

A: It is recommended to clean the lenses with a soft, clean cloth. Avoid touching the inside of the lenses so as not to damage the anti-fog treatment. For stubborn dirt, you can use warm water and gently wipe clean.

  1. What kind of UV protection do you offer?

A: All of our ski goggles offer 100% UV protection, protecting your eyes from harmful UVA and UVB rays.

  1. Can you change the lenses of the glasses?

A: Yes, many of our ski goggles feature an interchangeable lens system, allowing you to easily change them depending on light and weather conditions.

  1. Do you offer ski goggles for kids?

A: Yes, we have a selection of ski goggles specially designed for children, with all the protective and comfort features of our adult goggles, but in sizes suitable for the youngest.

  1. Are there different colors and designs available?

A: Yes, we offer a wide variety of colors and designs so you can find the style that best suits your personality and ski gear.

  1. How do I know which model of ski goggle is right for me?

A: Consider the conditions you'll be skiing in most often, as well as your personal preferences for style and fit. Our customer service team will be happy to advise you to find the perfect model for your needs.

  1. What do the lens categories on ski goggles mean?

A: Lens categories refer to the tint level of the lenses and how much light they transmit. The categories range from 0 to 4, with 0 being for low-light conditions and 4 for bright sunlight. This helps you choose the right lens based on the light conditions you'll be facing.

  1. How do I choose the right lens category for my skiing conditions?

A: If you ski mainly on sunny days, category 3 or 4 lenses are the most suitable. For cloudy or low-light days, opt for category 1 or 2 lenses. For those looking for versatility, photochromic lenses that adjust to light conditions are an excellent option.

  1. What is Hanukeii's X-Polar lens technology?

A: The X-Polar technology in our lenses ensures ultra-clear vision with enhanced contrast and superior depth perception. This reduces eye fatigue and improves safety by allowing you to see contours and obstacles in the snow more clearly.

  1. How does X-Polar technology benefit skiers and snowboarders?

A: X-Polar technology significantly improves visibility in various lighting conditions, allowing skiers and snowboarders to react faster to changes in terrain and slope conditions, thus improving their performance and safety.

  1. Do lenses with X-Polar technology offer UV protection?

A: Yes, all of our lenses with X-Polar technology offer 100% UV protection, protecting your eyes from the sun's harmful rays while you enjoy your activity in the snow.

  1. Can I wear ski goggles with X-Polar technology on cloudy days?

A: Absolutely. Lenses with X-Polar technology are versatile and offer improved visibility on both sunny and cloudy days, thanks to their ability to improve contrast and clarity.

  1. Are ski goggles with X-Polar technology more expensive than standard goggles?

A: X-Polar technology is an added value to our ski goggles, which can be reflected in the price. However, the investment is worth it for the significant improvement in visibility, comfort and protection they offer.

  1. Are X-Polar lenses impact resistant?

A: Yes, lenses with X-Polar technology are highly impact-resistant, making them safe for intense snow sports, protecting your eyes from potential damage.

  1. Can X-Polar lenses be exchanged for other lens categories?

A: Yes, for select models, we offer the option to swap X-Polar lenses for other lens categories to suit different light conditions and personal preferences.

  1. Where can I find more information about X-Polar lens technology?

A: For more details about our X-Polar technology and how it can enhance your snow experience, please visit our technology section on the website or contact our customer service team for personalized advice.

Questions and Answers about Hanukeii Apparel and Accessories

  1. What materials are Hanukeii t-shirts and sweatshirts made of?

A: Our t-shirts and sweatshirts are made of high-quality materials, such as 100% organic cotton and cotton-polyester blends, to ensure comfort, durability, and lower environmental impact.

  1. Are Hanukeii polo shirts suitable for outdoor activities?

A: Yes, our polo shirts are designed for both style and functionality, using breathable and comfortable fabrics that make them perfect for a variety of outdoor activities.

  1. How do I choose the right size for my Hanukeii clothes?

A: A detailed size guide can be found on each product page. We recommend measuring a similar garment that fits you well and comparing the measurements with our chart to choose the right size.

  1. Are Hanukeii caps and beanies adjustable?

A: Most of our caps have an adjustment system on the back, allowing them to be adapted to different head sizes. Our beanies are designed to fit comfortably on most heads without the need for adjustments.

  1. Are Hanukeii belts one size fits all?

A: Our belts come in various sizes and we also offer adjustable options to suit a wide range of sizes, ensuring a perfect fit for everyone.

  1. How do I care for and maintain my Hanukeii garments?

A: We recommend washing garments according to the instructions on the label, usually in cold water and air drying. Avoid using bleach and ironing prints directly.

  1. Do you offer clothing for all seasons?

A: Yes, we offer a wide range of clothing and accessories designed to be used in all seasons, from lightweight summer t-shirts and polo shirts to sweatshirts and hats for winter.

  1. Are Hanukeii socks suitable for sports?

A: Absolutely. Our socks are designed with high-quality fabrics that offer breathability, comfort and durability, making them perfect for a variety of sports and adventure activities.

  1. Can I find Hanukeii clothing and accessories in physical stores?

A: In addition to our online store, Hanukeii has selected distributors. Visit our "Where to Buy" section to find a store near you.

  1. How do I know when new products or collections are released?

A: To keep up to date with our latest releases and collections, subscribe to our newsletter and follow us on our social media. This way, you will be among the first to know about our news.

  1. Do you have eco-friendly or sustainable clothing options?

A: Yes, we are committed to sustainability and offer clothing options made with eco-friendly materials, such as organic cotton, that minimize environmental impact without compromising on quality or style.

  1. Does Hanukeii clothing offer UV protection?

A: Some of our garments are designed with materials that offer UV protection, ideal for outdoor activities in the sun. Look for specific UV protection information in the product descriptions.

  1. How can I find accessories that match my Hanukeii clothing?

A: In our online store, you can browse coordinated collections that include matching clothing and accessories, making it easy to create a complete and stylish look.

  1. Do you offer plus sizes on your clothes?

A: Yes, we offer a range of sizes including plus size options, ensuring that everyone can enjoy our clothing and accessories. Check the size options available on each product.

  1. Are Hanukeii caps suitable for intense activities such as running or cycling?

A: Absolutely. Our caps are designed to be lightweight, breathable and comfortable, making them perfect for intense activities, providing sun protection without sacrificing performance.

  1. Can I customize any Hanukeii products?

A: Currently, we do not offer direct customization in our online store. However, many of our products come in a variety of styles and colors, offering plenty of options to find something that fits your personal taste.

  1. Are Hanukeii products unisex?

A: Many of our products are designed to be unisex, offering versatile and comfortable style for both men and women. Check out the product descriptions for more details on fit and style.

  1. How can I make a Hanukeii gift to someone?

A: We offer gift options such as virtual gift cards, which are a great way to gift Hanukeii products allowing the recipient to choose exactly what they want.

  1. Is there any special care to maintain the quality of the belts?

A: To keep your belts in top condition, we recommend avoiding excessive contact with water and cleaning them with a soft, dry cloth. Leather belts may require occasional treatments with leather-specific products.

  1. What warranty do you offer on your clothing and accessories?

A: All of our products are backed by a warranty against manufacturing defects. If you encounter any problems with your purchase, please contact our customer service for assistance.

Questions and Answers about Hanukeii Sports Sunglasses

  1. What makes Hanukeii sports sunglasses unique?

A: Hanukeii sports sunglasses are specifically designed for athletes and outdoor sports enthusiasts. They stand out for their high quality, durable materials, advanced optical technology, and ergonomic designs that ensure a perfect fit and superior protection during physical activity.

  1. Do Hanukeii sunglasses offer UV protection?

A: Yes, all of our Hanukeii sports sunglasses offer UV400 protection, protecting your eyes from harmful UVA and UVB rays and ensuring clear and safe vision in bright conditions.

  1. Are Hanukeii glasses impact resistant?

A: Yes, our sunglasses are equipped with impact-resistant lenses that meet safety standards, making them ideal for extreme sports and outdoor activities that require extra protection.

  1. Are Hanukeii sunglasses suitable for all sports?

A: Hanukeii sunglasses are versatile and suitable for a wide range of sports, including cycling, running, skiing, and snowboarding, thanks to their lightweight design, secure fit, and exceptional eye protection.

  1. Can I change the lenses on Hanukeii sunglasses?

A: Yes, many models of Hanukeii sunglasses come with interchangeable lenses to suit different lighting conditions and personal preferences, making them extremely versatile for all kinds of environments and activities.

  1. How should I care for my Hanukeii sunglasses to ensure their durability?

A: To keep your sunglasses in tip-top condition, store them in their case when not in use, wipe the lenses with a soft cloth to prevent scratches, and avoid leaving them in places where they may be exposed to high temperatures or direct impacts.

  1. Are Hanukeii sunglasses comfortable to wear for long periods?

A: Absolutely. We designed our sunglasses with comfort in mind, using lightweight materials and adjustable nose pads that ensure a comfortable fit without excessive pressure, even during prolonged use.

  1. What color options are available for Hanukeii sunglasses?

A: We offer a wide variety of colors and finishes in our sports sunglasses, from classic blacks and grays to vibrant reds and blues, allowing athletes to choose the style that best suits their personality and needs.

  1. Does Hanukeii offer warranty on its sports sunglasses?

A: Yes, all of our sunglasses come with a limited warranty that covers manufacturing defects. For more details on coverage and warranty procedures, please visit our warranty page on the website.

  1. How can I buy Hanukeii sports sunglasses?

A: You can buy our sports sunglasses directly from our online store or through authorized retailers. Visit our website to browse the full collection and find your perfect pair.

  1. How do interchangeable lenses work on Hanukeii sunglasses?

A: Interchangeable lenses allow wearers to adapt their glasses to different light conditions and activities. You can simply remove your current lenses and replace them with new ones in seconds, giving you versatility and functionality for any adventure.

  1. What is X-Polar technology in Hanukeii lenses?

A: X-Polar technology offers glare-free vision and improves contrast and visual clarity in all light conditions. This technology is ideal for outdoor sports, where clear and accurate vision is essential for performance and safety.

  1. Can I wear Hanukeii sunglasses if I need prescription lenses?

A: Yes, some models of our sports sunglasses come with an optional optical clip that can be adjusted behind the regular lenses. This allows users who need vision correction to enjoy the benefits of our glasses without compromising their vision.

  1. What materials does Hanukeii use for its frames and lenses?

A: We use lightweight and highly resistant materials for our frames and lenses, such as polycarbonate and TR90, which ensure durability, comfort and superior protection, even in the most demanding conditions.

  1. Do Hanukeii interchangeable lenses offer the same UV protection as standard lenses?

A: Yes, all of our lenses, including interchangeable lenses, offer UV400 protection to protect your eyes from harmful UVA and UVB rays.

  1. Is it easy to change the lenses on Hanukeii sunglasses?

A: Yes, we have designed our glasses to make changing lenses simple and quick. You can change lenses in seconds without the need for tools, allowing you to quickly adapt to changing conditions.

  1. Is X-Polar technology available on all Hanukeii lenses?

A: X-Polar technology is available in a selection of our lenses, specially designed to enhance the experience of athletes and outdoor sports enthusiasts who require maximum visual clarity and protection.

  1. Are Hanukeii glasses frames adjustable?

A: Yes, many of our frames are made with flexible materials and adjustable nose pads, allowing for a custom fit to maximize comfort and ensure the glasses stay in place during physical activity.

  1. How can I purchase the optical clip for Hanukeii sunglasses?

A: The optical clip is available for certain models and can be purchased together with your Hanukeii sunglasses or separately. Visit our online store or contact our customer service for more details.

  1. Do you offer a warranty on the interchangeable lenses and optical clip?

A: Yes, like our sunglasses, interchangeable lenses and optical clips come with a limited warranty that covers manufacturing defects. For more information on warranty coverage, please refer to our website or contact us.

Questions and Answers about High-End Hanukeii Sunglasses with X-Polar Lenses

  1. What makes high-end Hanukeii sunglasses with X-Polar lenses different from other models?

A: High-end Hanukeii sunglasses are distinguished by their exclusive use of X-Polar lenses, which offer glare-free vision, enhance contrast, and provide superior clarity. Combined with premium design frames and high-quality materials, these glasses are designed to offer the best performance and style.

  1. For what activities are high-end Hanukeii sunglasses with X-Polar lenses recommended?

A: These goggles are ideal for a wide range of outdoor activities, including skiing, cycling, running, and any sport where visibility and eye protection are critical. Their versatile design also makes them perfect for casual wear and fashion.

  1. How does X-Polar technology benefit my eyes during outdoor activities?

A: X-Polar technology significantly reduces glare and reflections caused by the sun, water, snow and other surfaces. This improves depth perception, reduces eye fatigue and allows for clearer and more comfortable vision, improving your performance and safety.

  1. Are Hanukeii sunglasses high-end with X-Polar lenses waterproof and dustproof?

A: Yes, these goggles are designed to withstand extreme conditions, including exposure to water and dust, making them ideal for water sports and outdoor adventures.

  1. What kind of UV protection do these sunglasses offer?

A: Our high-end Hanukeii sunglasses with X-Polar lenses offer UV400 protection, blocking 100% of harmful UVA and UVB rays to protect your eyes in bright conditions.

  1. Can I adjust the frames of the high-end Hanukeii sunglasses for a custom fit?

A: Yes, the frames are designed with flexible and adjustable materials to ensure a comfortable and secure fit for a wide range of head shapes and sizes.

  1. Do high-end Hanukeii sunglasses with X-Polar lenses come with accessories?

A: Yes, these glasses come equipped with several high-quality accessories, including sturdy cases, cleaning cloths, and on some models, interchangeable lenses and adjustable straps.

  1. How should I care for my high-end Hanukeii sunglasses to prolong their lifespan?

A: To keep your glasses in top condition, clean them regularly with the cloth provided, store them in their case when not in use, and avoid exposing them to high temperatures or chemicals.

  1. Where can I buy high-end Hanukeii sunglasses with X-Polar lenses?

A: You can buy these glasses directly from our online store or through authorized retailers. Visit our website to explore the collection and find your perfect model.

  1. What warranty do you offer for high-end Hanukeii sunglasses?

A: We offer a limited warranty that covers manufacturing defects in high-end Hanukeii sunglasses. For more details on warranty duration and terms, please refer to our warranty policy on the website.