Do you want to make a return?
Any product may be returned within 30 days following the receipt of the order and Hanukeii® will be in charge of return costs if you are within Europe. If this period is overcome, the right of return will be lost and whatever the damages will be assumed by the user.
You have 2 return options. We tell you:
100% free return:
- We pay all the costs of the return of the package within Europe.
- We make the money back on a gift card that you can use at any time in our store.
Return by your own means:
- You return the order as you prefer paying the shipping costs. We also offer you the possibility to use our own transport by paying your costs.
- You will receive the money in the same way you paid. This may take up to 3-7 days after receiving the turn package.
Steps to make a return:
1. Access our return portal doing click here
2. You will have to introduce:
- Your order number. Example: HKWEB14879
- The email or the mobile phone with which you made the order.
3. Once you have accessed the portal, you can see all your orders and you will have to select each of the products you want to return and indicate the reason why you want to return the product. If they are all the products, select all please and then click on the "Return Products" button
4. Follow the steps you see and once you have finished, you will receive a barcode to be able to deliver your return.
5. Now you just have to go to the Post Office that you have closer, show them the return bar code and deliver the package. Do not forget to save the supporting of delivery that they will give you in case you had to claim any problem. If you do not keep it, nothing can be claimed.
6. As soon as we receive the return in our warehouse and review that everything is correct, we will send you a confirmation email with the return.
* It is only allowed to return products that have not been used, having to be in perfect condition with their labels put. In case of receiving a product that has been used, the return of money will be rejected.